Compliment/Complaint

Commendation or Complaint Forms

If you have been assisted by a Police Department employee and wish to praise or commend the employee:

Submit A Compliment to the Police Department

If you feel you have been treated improperly by a Police Department employee, or if you have a significant concern regarding the actions of a Police Department employee:

View Departmental Procedures for Submitting a Complaint

Submit a Complaint to the Police Department

You may also submit either in writing or in person:

Monroe Police Department
218 E Franklin St.
Monroe, NC 28111
(704) 282-4700


Complaint Analysis Summary 2017

The purpose of this report is to analyze and summarize the citizen complaints against officers as well as internal complaints.  A total of 17 complaints were filed during the 2017 calendar year involving 21 officers.  Fourteen complaints were received from outside the department during this period involving 17 officers.  The investigations initiated by the Monroe Police Department totaled three with one of the three investigations involving two officers.   This makes a total of four officers investigated internally.  The complaints received were on 18 full-time patrol officers, two full-time traffic officers, and one full-time detective.

Breakdown of complaints by type and finding:                       

Conduct Standards:  14                         

Exonerated:  3       Substantiated: 6          Unable to Verify:  1        Unfounded:  4

Policy Violations:  7                  

Exonerated:  2       Substantiated:  2         Unable to Verify:  1        Unfounded:  2

 

Explanation of complaint dispositions:

Exonerated:  The act which provided the basis for the complaint or allegation occurred; however, investigation revealed that they were justified, lawful and proper.

Substantiated:  The investigation disclosed sufficient evidence to prove clearly the allegation made in the complaint.

Unfounded:  The allegation is false.  The alleged incident never took place.

Unable to Verify:  The investigation failed to disclose sufficient evidence to prove the allegation made in the complaint.

 

Complaint Resolution Time:

Complaint resolution time is the time that it takes to investigate the complaint.  It is measured with the starting day as being the date reported; the date the investigator and the involved member are notified of the complaint/investigation.  The ending date is the date that the complainant notification is mailed.

Complaint Resolution Time:

Longest                      72 days
Shortest                       1 days
Average                      23 days

The goal of these investigations is to produce a thorough analysis of each incident in an expeditious fashion to allay the concerns of the citizen complainant and also to correct any identified deficiencies on the part of our members.  The resolution period of 30 days has been set as a goal for investigators handling these complaints.  If the complaint cannot be handled within that time period, a request for extension must be made and authorized by the Chief of Police.  The longest resolution of a complaint was 72 days.  In this case, there was an officer involved shooting by another agency and two Monroe Police officers were on the scene.  It took additional time to interview deputies from the other agency and get the necessary reports for the files. 

Calls for Service and Population to Complaint Ratio:

CY – 2017 Calls for Service               67,014
CY – 2017 Complaints                              17
Call to Complaint Ratio                     3,942:1