Welcome to the City of Monroe Electronic Government page. The City is pleased to present our citizens with this convenient and quick way to access their government.
To establish an electronic account, you will need some information from your most recent bill. If you have any questions, please call customer service at (704) 282-4511 or email them at utilities@monroenc.org.
You may make payments for utility accounts by:
Tax Accounts may be accesssed and paid by:
Miscellaneous City Invoices or Charges:
You can also access City Council Agendas, Action Agendas, and Minutes by clicking on the Access Agenda Manager Link on this page.
Note While precautions have been taken to ensure the safety of credit card transactions, no internet transaction is completely secure. The customer assumes full responsibility for the transaction and no warranty or guarantee is given by the City of Monroe
Upgrade from Citizen Self Service to Tyler Identity Community
The current software for utility billing “Citizen Self Service” has become “Tyler Identity Community.” All new and existing customers will need to create a new Tyler Portico account or log in with one of the Community Access services (Google, Apple, Microsoft, or Facebook).
CLICK HERE FOR A HOW-TO GUIDE TO UPGRADE YOUR ACCOUNT (PDF)