Online Bill Pay

NOTICE: The City of Monroe’s online bill pay software will undergo an upgrade which will enhance the customer experience and create additional layers of protection to secure customers’ sign-on. 

The online bill pay website will be unavailable to users starting Saturday, March 9, 2024. Users will not be able to access the website on March 9 until the upgrade is complete. The upgraded website is scheduled to relaunch on Sunday, March 10, 2024.  

Users can access the current online bill pay website through March 8. 

The current software for utility billing “Citizen Self Service” will now become “Tyler Identity Community.” All new and existing customers will need to create a new Tyler Portico account or log in with one of the Community Access services (Google, Apple, Microsoft, or Facebook).


Welcome to the City of Monroe Electronic Government page. The City is pleased to present our citizens with this convenient and quick way to access their government.

To establish an electronic account, you will need some information from your most recent bill. If you have any questions, please call customer service at (704) 282-4511 or email them at

You may make payments for utility accounts by:

Tax Accounts may be accesssed and paid by:

Miscellaneous City Invoices or Charges:

  • Pay by phone at 1 (877) 386-6730. The Customer Account number will be needed.

  • Click here for Online Misc. Invoice Payments. The Customer Account number and Bill number will be needed. 

You can also access City Council Agendas, Action Agendas, and Minutes by clicking on the Access Agenda Manager Link on this page.

Note While precautions have been taken to ensure the safety of credit card transactions, no internet transaction is completely secure. The customer assumes full responsibility for the transaction and no warranty or guarantee is given by the City of Monroe