Payment Center

The Payment Center is in the Customer Service building located at 201 E. Windsor Street and is available to receive payments for utility and tax bills. Credit card payments may be accepted when paying on-line, by phone, or at the counter inside the Payment Center. Parking fines may be paid by cash or check. A customer with the account number or bill copy may utilize the drive-up window when paying by cash or check. There are no credit cards or rolled coins accepted at the window.

                                                  Monroe Customer Service Building

Payment Options:

  • Utility Accounts:
  • Utility & Tax Accounts:
  • Miscellaneous City Invoices or Charges:
  • To pay miscellaneous City invoices or charges, the number to call is 1 (866) 210-1164. The Customer Account number will be needed.
  • A payment link for miscellaneous City invoices or charges is here: Online Misc. Invoice Payments. The Customer Account number and Bill number will be needed. 
  • Utility, Tax & Miscellaneous City Invoices:
  • Payment Center Counter
  • Drive-up window
  • Dropbox located on Church Street side of the Customer Service Building.
  • Payments may be mailed to:
      City of Monroe
      P. O. Box 69
      Monroe, NC 28111-0069