The City of Monroe Utility Billing Division is committed to providing our customers with clear, accurate utility bills in a timely manner. We pledge to do this by constantly monitoring variances in consumptions, meter readings, and bill calculations and resolving any issues promptly. We are proud to maintain at least a consistent 99% level of accuracy.
The Billing Division issues over 16,000 bills each month in four billing cycles on the 7th, 14th, 21st, and 28th. Your bill date is determined by your service location, and billing cycles are arranged to make our meter reading system as efficient as possible. If you fail to receive your bill on time, please contact our Customer Service Division at (704) 282-4511 immediately.