Customer Service

Monroe Customer Service

Our Goal

Our goal at Customer Service is to provide reliable, responsive, quality services to the community at the lowest reasonable cost. We will accomplish this through courteous, personal service to meet customers’ unique needs while making Monroe a better place to work and live.

Effective February 6, 2023, City utilities will be operating on a new software system. The utility account numbers will be changed. This will affect payments made by credit card & electronic check. The new account numbers will be on the February bill. If you’d like to make an payment by phone or online in the meantime, please contact Customer Service at (704) 282-4500 to obtain the new utility account number.

Utility payments may be made by calling 1 (877) 386-6730 or online at the following link: Online Utility Payments

Our Location and Business Hours

We are located at 201 E. Windsor Street, Monroe, NC 28112.
♦ We are available Monday – Friday from 8:00 a.m. to 5:00 p.m.


Our Services
♦  We can assist with establishing utility accounts, disconnecting utility accounts, bill inquiries, and payment arrangements.

Customer Service Policy

Bank Draft Form~English~Spanish

For ENERGY SAVINGS TIPS, please click on the following link;