Customer Service

Monroe Customer Service

Our Goal

Our goal at Customer Service is to provide reliable, responsive, quality services to the community at the lowest reasonable cost. We will accomplish this through courteous, personal service to meet customers’ unique needs while making Monroe a better place to work and live.

Our Location and Business Hours

We are located at 201 E. Windsor Street, Monroe, NC 28112.
♦ We are available Monday – Friday from 8:00 a.m. to 5:00 p.m.


Our Services
♦  We can assist with establishing utility accounts, disconnecting utility accounts, bill inquiries, and payment arrangements.

Customer Service Policy

Bank Draft Form~English~Spanish

Access utility billing on-line

How to set up a New Account on Click2Gov

How to migrate an old Click2Gov account

For ENERGY SAVINGS TIPS, please click on the following link;