City of Monroe, NC > Departments > Finance > Customer Service

Customer Service

Our Goal

Our goal at Customer Service is to provide reliable, responsive, quality services to the community at the lowest reasonable cost. We will accomplish this through courteous, personal service to meet customers’ unique needs while making Monroe a better place to work and live.

Our Location and Business Hours

♦ We are located at 201 E. Windsor Street, Monroe, NC 28112.
♦ We are available Monday – Friday from 8:00 a.m. to 5:00 p.m.

Our Services
♦ We can assist with establishing utility accounts, disconnecting utility accounts, bill inquiries, and payment arrangements.

Customer Service Policy

Bank Draft Form~English~Spanish

Access utility billing on-line

How to set up a New Account on Click2Gov

How to migrate an old Click2Gov account

In City Hall you’ll see your local goverment in action. Stop by duriing our open house to tour the building, meet City employees and learn more about what your City is doing for you, and what you can do for your community.

In City Hall you’ll see your local goverment in action. Stop by duriing our open house to tour the building, meet City employees and learn more about what your City is doing for you, and what you can do for your community.

In City Hall you’ll see your local goverment in action. Stop by duriing our open house to tour the building, meet City employees and learn more about what your City is doing for you, and what you can do for your community.

In City Hall you’ll see your local goverment in action. Stop by duriing our open house to tour the building, meet City employees and learn more about what your City is doing for you, and what you can do for your community.

In City Hall you’ll see your local goverment in action. Stop by duriing our open house to tour the building, meet City employees and learn more about what your City is doing for you, and what you can do for your community.