Customer Service

Monroe Customer Service

Our Goal

Our goal at Customer Service is to provide reliable, responsive, quality services to the community at the lowest reasonable cost. We will accomplish this through courteous, personal service to meet customers’ unique needs while making Monroe a better place to work and live.

Utility payments may be made by calling 1 (877) 386-6730 or online at the following link: Online Utility Payments

Our Location and Business Hours
We are located at 201 E. Windsor Street, Monroe, NC 28112.
We are available Monday – Friday from 8:00 a.m. to 5:00 p.m.


Our Services
We can assist with establishing utility accounts, disconnecting utility accounts, bill inquiries, and payment arrangements.

Customer Service Policy
Bank Draft Form~English~Spanish

For ENERGY SAVINGS TIPS, please click on the following link;

Helping Hands Program