City of Monroe Energy Services Department Launches Customer Survey

The City of Monroe announced today that beginning on March 8, the Electric Division will be conducting residential and commercial telephone surveys as part of a long-term planning study.  The purpose of the survey is to measure opinions of residents and business owners regarding the electric service received from the City of Monroe as well as communication preferences and perceptions of new strategic initiatives.

GreatBlue Research, Inc., a professional market research firm located in Glastonbury, CT, will conduct the survey on the City’s behalf.  A random sample of City of Monroe electric residential and business customers will be called and the name of the firm (“GreatBlue”) will show up on the caller ID if customers have that technology available at their home or business.  If customers do not have caller ID technology, the phone number that will appear will be (860) 740-4000 or a variation of it.  For additional information, click the links below for the survey overview and frequently asked questions (FAQs).

Electric Customer Survey Overiew 2021                                                    Electric Survey FAQ 2021

Power Outage

Report a Power Outage at (704) 282-4600 or
(704) 282-5766

We understand how inconvenient it is to be without electricity. That’s why we want to make it easy for you to report your power outage and also to check the status of our restoration effort. Simply call (704) 282-4600 or (704) 282-5766, 24-hours a day, 365 days a year.

Whenever your power is interrupted, the City of Monroe’s electric crews immediately implement a power restoration plan. When damage to the electrical system is severe and widespread, we cannot respond to every outage at once; therefore, our efforts must be prioritized.

Efforts to restore power to emergency and medical facilities are clearly essential to the health and safety of the public. Our first priority is to restore power to emergency and public service facilities (water treatment and pumping stations). Our second priority is to restore the largest number of customers in the shortest period of time, beginning with the transmission lines, distribution substations, and main distribution feeders and ending with individual customers’ service hook-ups. Work usually proceeds in several of these areas at a time.

The City of Monroe’s Electric Division strives to provide consistent, uninterrupted electric service 365 days a year, but sometimes unexpected conditions will cause our customers to lose power temporarily. Please be assured that the electric crews will work diligently to get the power back on for you.

Street Light Outage

Report a Street Light Outage (Click Here)

For questions related to street lighting please see our FAQ's page.

Historical Facts

  • Since January of 1900, the City of Monroe Energy Services Department has provided residents in and around the City with electric services from small residential lighting loads to large industrial loads.

  • In January 2006 we added our 10,000th customer.

  • The City of Monroe provides electric services to customers in and around Monroe through the operation and maintenance of six distribution substations, 296 miles of line operating at  7,620/13,200 volts, and 19,920/34,500 volts and 19.5 miles of line operating at 57,740/100,000 volts, with peak loads of 134 megawatts generally occurring in summer months.

  • We are a member of NCMPA#1, a power generation and transmission agency, in which we share a percentage of ownership of the Catawba Nuclear Power Plant.

  • The City of Monroe’s electrical department has achieved the American Public Power Association’s (APPA) designation as an RP3 city. RP3 stands for Reliable Public Power Provider.

Distributed Energy Resource (DER)  Interconnection


Buy-All/Sell-All - Solar Interconnection

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Concrete Pad
Current Transformer Cabinet