Report a Power Outage at (704) 282-4600 or
We understand how inconvenient it is to be without electricity. That’s why we want to make it easy for you to report your power outage and also to check the status of our restoration effort. Simply call (704) 282-4600 or (704) 282-5766, 24-hours a day, 365 days a year.
Whenever your power is interrupted, the City of Monroe’s electric crews immediately implement a power restoration plan. When damage to the electrical system is severe and widespread, we cannot respond to every outage at once; therefore, our efforts must be prioritized.
Efforts to restore power to emergency and medical facilities are clearly essential to the health and safety of the public. Our first priority is to restore power to emergency and public service facilities (water treatment and pumping stations). Our second priority is to restore the largest number of customers in the shortest period of time, beginning with the transmission lines, distribution substations, and main distribution feeders and ending with individual customers’ service hook-ups. Work usually proceeds in several of these areas at a time.
The City of Monroe’s Electric Division strives to provide consistent, uninterrupted electric service 365 days a year, but sometimes unexpected conditions will cause our customers to lose power temporarily. Please be assured that the electric crews will work diligently to get the power back on for you.
Street Light Outage
For questions related to street lighting please see our FAQ's page.
Since January of 1900, the City of Monroe Energy Services Department has provided residents in and around the City with electric services from small residential lighting loads to large industrial loads.
In January 2006 we added our 10,000th customer.
As of January 2018, we provide electric services to customers in and around Monroe through the operation and maintenance of six distribution substations, 274 miles of line operating at 7,620/13,200 volts, and 19,920/34,500 volts and 19.5 miles of line operating at 57,740/100,000 volts, with peak loads of 134 megawatts generally occurring in summer months.
We are a member of NCMPA#1, a power generation and transmission agency, in which we share a percentage of ownership of the Catawba Nuclear Power Plant.
The City of Monroe’s electrical department has achieved the American Public Power Association’s (APPA) designation as an RP3 city. RP3 stands for Reliable Public Power Provider.
Documents & Forms
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