Water & Sewer

WATER RESOURCES DEPARTMENT MISSION STATEMENT

We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for
innovation and improvement in the way we do business.

CONTACT INFORMATION

Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering

NEWS AND INFORMATION

LAKE MONROE CLOSING

Due to staffing shortage, Lake Monroe will not open on Monday, March 1st.  We continue to work on hiring a Lake Inspector and plan to open once the position is filled.  Lake Twitty and Lake Lee will be open. on schedule.  We apologize for any inconvenience.

duckweed and other unwanted vegetation on city lakes

City of Monroe lakes are experiencing an unusually high amount of Duckweed.  Duckweed is a small flowering plant that consists of a single flat oval leaf that floats on the surface of the water.  Abundant growth in caused by higher levels of nutrients (phosphorus and nitrogen) in the water.  These nutrients come from rainfall runoff (stormwater pollution) generated by agricultural land, lawns, and other urban sources.  Duckweed is primarily an aesthetic issue and poses not health threat to people or pets.  The City is work to develop an effective means of removing the duckweed.  For more information on causes, treatment and the City's plan for handling by clicking on the link FAQ Duckweed on City Lakes.  

WATER RESOURCES UTILITY IMPROVEMENT PROJECTS AND ROAD CLOSURES

CHERRYRIDGE ROAD WATER RESOURCES UTILITY IMPROVEMENT

The City of Monroe Construction Division will be installing approximately 200 linear feet of water main along Cherryridge Rd. beginning at Rushing St. The improvement will enhance water service to customers in this area. Construction activities are scheduled to begin on March 31, 2021 and are anticipated to conclude by April 23, 2021.  Temporary road closures may be necessary within the project limits between the hours of 8 a.m. - 4 p.m., Monday-Friday.  The City will make efforts to maintain access to all residences along Cherryridge Rd. and Rushing St. Emergency service vehicle access will be provided at all times. Normal collection of garbage and residential/commercial deliveries will be provided access.  There may be a short term interruption to water service during construction of the new water main and transfer of services. The City will make every effort to notify customers in advance.  All damaged/disturbed items will be restored or replaced at the end of the project.  We apologize in advance for any inconveniences experienced during our construction.

charleston street water resources utility improvement

The City of Monroe Construction Division will be installing approximately 270 linear feet of water main along Charleston St. between Griffith Road and S. Johnson St. The improvement will enhance water service to customers in this area. Construction activities are scheduled to begin on March 15, 2021 and are anticipated to conclude by April 9, 2021.  Temporary road closures may be necessary within the project limits. The City will make efforts to maintain access to all residences along Charleston St. between Griffith Road and S. Johnson St. Emergency service vehicle access will be provided at all times. Normal collection of garbage and residential/commercial deliveries will be provided access.  There may be a short-term interruption to water service during construction of the new water main and transfer of services. The City will make every effort to notify customers in advance.  All damaged/disturbed items will be restored or replaced at the end of the project.

Concord Avenue and Helms Street sanitary sewer projects

The City of Monroe will be replacing one sanitary sewer main in the street right-of-way on Concord Avenue between Kerr Street and Pedro Street and two sanitary sewer mains on Helms Street between Patton Avenue and Engleside Street.  Weather permitting, work will begin on Wednesday, February 17th and will take approximately four weeks to complete.  All damaged/disturbed items will be restored or replaced at the end of the project.