Water & Sewer


We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for innovation and improvement in the way we do business.


Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering


Frozen Pipe Prevention

Are you ready for the bitter cold of winter?  If you haven't winterized your water system, the answer is "NO!"  The attached Frozen Pipe FAQ provides helpful tips on how to prevent frozen pipes as well as what to do if you do find yourself with frozen pipes.


North Charlotte Avenue Water Main Replacement Project

The City of Monroe has contracted with KRG Utility, Inc. for the replacement of approximately 2,350 linear feet of existing 6-inch cast iron water main on North Charlotte Avenue between Engleside Street and Walnut Street.  Construction is scheduled to start on October 15, 2018 and anticipated to conclude on or about December 15, 2018.  There will be a temporary road closure between the hours of 9 AM and 4 PM, Monday thru Friday.  It is suggested that alternate routes be considered.

Intersection of North Charlotte Avenue and Concord Avenue at Walnut Street

The City of Monroe will be closing the intersection of North Charlotte Avenue and Concord Avenue/Walnut Street to construct a new water main.  This will take place on Sunday, December 9, 2018 from 8 PM - 6 AM.  Motorists are encouraged to use alternate routes.

Monroe Shopping Center and Coakley Avenue Projects

The City of Monroe Water Resources Construciton Division will be beginning two projects to install new water mains to replace aged steel lines.  The areas affected will be the Monroe Shopping Center behind Hollway's Music and the Allstate Insurance buildings and Coakley Street (Old Morgan Mill Road to Normand Street).  Weather permitting, construction activities for both projects are scheduled to begin on November 29, 2018 and anticipated to conclude on or about December 20, 2018.

During the construction, a temporary disruption in traffic may be expected.  All damaged/disturbed items will be restored or replaced at the end of the projects.

We apologize in advance for any inconveniences experienced during our construction.  If you have any questions or concerns, please call the City of Monroe Water Resources Department at 704-282-4601.