Water & Sewer

WATER RESOURCES DEPARTMENT MISSION STATEMENT

We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for innovation and improvement in the way we do business.

CONTACT INFORMATION

Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering
 

NEWS AND INFORMATION

SEWER SYSTEM SMOKE TESTING

Water Resources will be conducting sewer system smoke testing at various locations throughout Monroe from January through March.  During each smoke testing operation, uniformed Water Resources Department staff members will be present and available to answer any questions.  There is typically no risk or impact to homes or businesses.  If smoke does enter a residence or business, it can be quickly dispersed by opening a door or window for a few minutes.  If you do detect smoke in your home or business, and are unsure of the source, dial 911. 

FROZEN PIPES - tIS THE sEASON

Are you ready for the bitter cold of winter?  If you have not winterized your water system, the answer is "NO!".  Please click here to see helpful tips on how to prevent frozen pipes as what to doe if you find yourself with frozen pipes.
FROZEN PIPES FAQ's.

WATER RESOURCES UTILITY IMPROVEMENT PROJECTS AND ROAD CLOSURES

Winchester Neighborhood

Water Resources will be replacing nine sanitary sewer mains within the street right-of-way in the Winchester neighborhood on English Street, Fairley Avenue, First Street, and John Street.  The work began on Monday, September 23rd.  Due to weather conditions, the completion time has been extended to approximately April 2020 to complete.  All damaged/disturbed items will be restored or replaced at the end of the project.  If you have any questions or concerns, please call the City of Monroe Water Resources Department at 704-282-4601.