Water & Sewer

WATER RESOURCES DEPARTMENT MISSION STATEMENT

We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for innovation and improvement in the way we do business.

CONTACT INFORMATION

Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering
 

NEWS AND INFORMATION

FROZEN PIPES - tIS THE sEASON

Are you ready for the bitter cold of winter?  If you have not winterized your water system, the answer is "NO!".  Please click here to see helpful tips on how to prevent frozen pipes as what to doe if you find yourself with frozen pipes.
FROZEN PIPES FAQ's

SEASONAL CLOSURE OF CITY LAKES

The City of Monroe Water Resources has announced the closing date for Lake Lee, Lake Monroe, and Lake Twitty.  October 31, 2019 will be the last day of fishing and boating for the season.  Monroe City lakes are open seasonally from approximately March 1st to November 1st each year.  During the time the lakes are closed no activities (fishing, boating, etc.) are allowed on the lakes.  The City must comply with North Carolina Department of Environmental Quality drinking water regulation in operating the lakes since they are classified for use as a drinking water supply source.  The estimated opening is March 1, 2020.

WATER RESOURCES UTILITY IMPROVEMENT PROJECTS AND ROAD CLOSURES

Winchester Neighborhood

Water Resources will be replacing nine sanitary sewer mains within the street right-of-way in the Winchester neighborhood on English Street, Fairley Avenue, First Street, and John Street.  Weather permitting, the work will begin on Monday, September 23rd and will last approximately nine weeks to complete.  All damaged/disturbed items will be restored or replaced at the end of the project.  If you have any questions or concerns, please call the City of Monroe Water Resources Department at 704-282-4601.