Water & Sewer


We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for innovation and improvement in the way we do business.


Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering


Lake closing october 31, 2018

The City of Monroe Water Resouces Department has announced the closing date for Lake Lee, Lake Monroe and Lake Twitty.  October 31, 2018 will be the last day of fishing and boating for the season.  For additional information please see the attached 2018 Seasonal Lake Closing or contact the Water Resources Department at 704-282-4601.

Water Taste and odors - frequently asked questions

During summer and fall some customers may detect certain tastes and odors in the drinking water.  For information related to taste and odors please see the attached Drinking Water Quality - Taste and Odors FAQ.


North Charlotte Avenue Water Main Replacement Project

The City of Monroe has contracted with KRG Utility, Inc. for the replacement of approximately 2,350 linear feet of existing 6-inch cast iron water main on North Charlotte Avenue between Engleside Street and Walnut Street.  Construction is scheduled to start on October 15, 2018 and anticipated to conclude on or about December 15, 2018.  There will be a temporary road closure between the hours of 9 AM and 4 PM, Monday thru Friday.  It is suggested that alternate routes be considered.

During the construction, a temporary disruption in traffic may be expected.  All damaged/disturbed items will be restored or replaced at the end of the projects.

We apologize in advance for any inconveniences experienced during our construction.  If you have any questions or concerns, please call the City of Monroe Water Resources Department at 704-282-4601.