Water & Sewer

WATER RESOURCES DEPARTMENT MISSION STATEMENT

We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for innovation and improvement in the way we do business.

CONTACT INFORMATION

Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering
 

NEWS AND INFORMATION

City of Monroe celbrateD national drinking water week

City of Monroe Water Resources commends the hardworking men and women ensuring tap water is "There When You Need It" during National Drinking Water Week which runs from May 3rd through May 9th.  Both the City and the American Water Works Association (AWWA) celebrate Drinking Water Week by recognizing the vital role tap water plays in daily life, the infrastructure that is required to carry it to homes and businesses, and the water professionals who work tirelessly to deliver this life sustaining service.  Reliable water service used for hand washing, hygiene, hydration, and cooking has been critical to our health and safety throughout the COVID-19 pandemic.  According to the City's Director of Water Resources, Russell Colbath, this year's theme draws special attention to the people "behind the scenes" that work to provide our residents with safe and dependable drinking water.  Colbath went on to state that tap water is one of the true values left in today's economy, where you can fill a 20 ounce sports bottle over 2,000 times from your Monroe tap for just $1.00.  That is less than a single container of bottled water.  Never has this value been more evident than during the COVID-19 pandemic.  To commemorate the week, water utilities, water organizations, government entities, environmental advocates, schools and other stakeholders throughout North America and beyond encourage consumers to understand and appreciate their drinking water.  

Seasonal opening of city lakes

Due to staffing issues, Lake Monroe will be closed until further notice.  Lake Lee and Lake Twitty are open as scheduled.  Hours of operation are generally sunrise to sunset and can be confirmed by checking the Lake Inspector stations at each lake or by clicking on the link Lake Hours of Operation.  No activities are allowed on the lakes except for boating and fishing during the hours of operations and when an inspector is on duty. 

WATER RESOURCES UTILITY IMPROVEMENT PROJECTS AND ROAD CLOSURES

WEST END DRIVE WATER SERVICE IMPROVEMENTS

The City of Monroe Water Resources Maintenance Division will be replacing approximately 17 water service connections along West End Drive.  This improvement will enhance water service to the customers in this area.  Construction activities are scheduled to begin on May 25, 2020 and conclude by June 30, 2020.  Temporary road closures may be necessary within the project limits with the exception to local residents and emergency service vehicles.  Normal collection of garbage and residential/commercial deliveries will be provided access.

secrest short cut road detour - water resources utility improvement

City of Monroe Water Resources Construction Division will be replacing approximately 895 linear feet of existing 6-inch cast iron water main on Secrest Short Cut Road between Patton Avenue and Lomas Street.  The improvement will require temporary closure with detour of Secrest Short Cut Road in the area.  The road closure is anticipated to begin on Monday, May 11, 2020 and is anticipated to end by June 15, 2020.  During the road closure a detour will be in place by way of Help Street and Concord Avenue.  It is suggested that alternate routes be considered.  The City will may efforts to maintain access to businesses and residences along Secrest Short Cut Road.  Emergency service vehicle access will be provided at all times.  Normal collection of garbage and residential/commercial deliveries will be provided access.  

Winchester Neighborhood

Water Resources will be replacing nine sanitary sewer mains within the street right-of-way in the Winchester neighborhood on English Street, Fairley Avenue, First Street, and John Street.  The work began on Monday, September 23rd.  Due to weather conditions, the completion time has been extended to approximately April 2020 to complete.  All damaged/disturbed items will be restored or replaced at the end of the project.  If you have any questions or concerns, please call the City of Monroe Water Resources Department at 704-282-4601.