Water & Sewer

WATER RESOURCES DEPARTMENT MISSION STATEMENT

We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for
innovation and improvement in the way we do business.

CONTACT INFORMATION

Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering

NEWS AND INFORMATION

COLD WEATHER PRECAUTIONS - FROZEN PIPES

Being prepared and informed may help you to avoid the messy and often expensive issue of frozen pipes. All types of pipes, when frozen, will build water pressure and can crack. A crack as small as one-eighth of an inch can unleash more than 250 gallons of water a day and cause flooding, high water bills, and serious property damage. Taking precautions may help protect your home.  For more information please click here see our FAQ on Cold Weather Precautions.

​If you think one of your pipes is frozen or has burst, turn off the water at the main shut-off valve in the house. Your shut-off valve is located where the service line enters your home, usually in a garage or closet, and call a plumber..  If you cannot find your main shut-off valve in your house and you have a flooding situation, please call Water Resources at 704-282-4601 and we can come out and cut water off at meter.

WATER RESOURCES UTILITY IMPROVEMENT PROJECTS AND ROAD CLOSURES

Utility Improvement Rushing Street and Welsh Avenue

The Water Resources Construction Division will be replacing approximately 839 linear fee of existing 2-inch steel water main along Rushing Street and Welsh Avenue between McCarten Street and Jackson Street.  The improvement will enhance water service to customers in this area.  Construction activities are scheduled to begin on or around January 11, 2023 and are anticipated to conclude by February 3, 2023.  Temporary road closures may be necessary within the project limits with the exception to local residents and businesses. Emergency service vehicle access will be provided at all times. Normal collection of garbage and residential/commercial deliveries will be provided access.  There may be a short term interruption to water service during construction of the new water main, and the Water Resources Department will make every effort to notify customers in advance.  All damaged/disturbed items will be restored or replaced at the end of the project.  

utility repair w. windsor st (between hayne st. and main st.)

The City of Monroe Water Resources Maintenance Division will be repairing a sanitary sewer line on W. Windsor between Hayne St. and Main St. Construction activities are scheduled to begin on Monday, December 19, 2022 and conclude by Wednesday, December 21, 2022.  W. Windsor St. will be closed between Hayne St. and Main St. between the hours of 7:30 a.m. through 5 p.m. each day. Emergency service vehicle access shall be provided throughout the project site at all times. Normal collection of garbage and commercial deliveries shall be provided access.  No interruption of water or sewer service is expected. All damaged/disturbed items will be restored or replaced once all work is completed.  

utility improvement craig street

The City of Monroe Construction Division will be replacing approximately 263 linear feet of existing 2-inch steel water main along Craig Street from Jackson Street to 511 Craig Street, 690 linear feet of existing 2-inch steel water main along Craig Street from 605 Craig Street to 1300 Rushing Street, and 321 linear feet of existing 6-inch CIP along Jackson Street from Craig Street to McCarten Street. The improvement will enhance water service to customers in this area. Construction activities are scheduled to begin on or around November 28, 2022 and are anticipated to conclude by January 20, 2023.  Temporary road closures may be necessary within the project limits with the exception to local residents and businesses. Emergency service vehicle access will be provided at all times. Normal collection of garbage and residential/commercial deliveries will be provided access.  There may be a short term interruption to water service during construction of the new water main, and the Water Resources Department will make every effort to notify customers in advance.   All damaged/disturbed items will be restored or replaced at the end of the project.

Sanitary Sewer Projects

The Water Resources Construction Division will be replacing sanitary sewer mains in the street right-of-way on the following streets:

Winchester Avenue from John Street tot Hill Street
King Street from Skyway Drive to Concord Avenue

Weather permitting, work will begin Monday, August 22, 2022 and will take approximately fifteen weeks to complete.  Temporary road closures will be necessary within the project limits.  Therefore, it is suggested that alternate routes be considered.  Emergency service vehicle access will be provided at all times.  Normal collection of garbage and residential/commercial deliveries will be provided access.  All damaged/disturbed items will be restored or replaced at the end of the project. We apologize in advance for any inconvenience experienced during construction.

Wastewater Treatment Plant Equilization Basin Project

The Water Resources Department is beginning construction work on a 15 million gallon flow equalization basin at the City Wastewater Treatment Plant (WWTP).  The project is located adjacent to the WWTP at 775 Treeway Drive.  This improvement project will allow the WWTP to safely and efficiently handle fluctuating wastewater flows that enter the plant, and is imperative to the future economic growth and development of the City.  The project was designed by Hazen and Sawyer Engineering and City staff, and underwent extensive permitting with the North Carolina Department of Environmental Quality.  Based on formal bidding of the project, the City awarded a contract in the amount of $5,017,532 to local contractor Dellinger Incorporated.  The contract calls for the project to be completed in 390 days.