Water & Sewer

WATER RESOURCES DEPARTMENT MISSION STATEMENT

We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for
innovation and improvement in the way we do business.

CONTACT INFORMATION

Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering

NEWS AND INFORMATION

Closure of City Lakes September 30th thru october 2nd for hurrican ian

The City of Monroe Water Resources Department has announced the closing of Lake Lee, Lake Monroe, and Lake Twitty beginning on Friday, September 30th through Sunday, October 2nd due to potential severe weather.  Hurricane Ian is expected to impact the area with heavy rain and winds beginning early Friday.  Due to the potential for severe weather the City will be closing the lake to visitors and residents.  Lakes will operate on a normal schedule beginning Monday, October 3rd.   If you have questions regarding this closure, please contact the Water Resources Department at 704-282-4601.

2022 annual wastewater performance report

Protecting the environment is a top priority for the City of Monroe Water Resources Department. We are pleased to announce our Annual Wastewater Performance Report. This report provides an overview of our wastewater system performance, as well as important information regarding what the City does to maintain sewer lines and what the customer can do to help in this effort. We are committed to providing quality wastewater services to our customers in an environmentally conscious and cost-effective way. You may pick up a copy at the following locations: Customer Service Department located at 201 E. Windsor St., City Hall building located at 300 W Crowell St. or from the Water Resources Department located at 2401 Walkup Ave.   You can also click here to view the report.

WATER RESOURCES UTILITY IMPROVEMENT PROJECTS AND ROAD CLOSURES

Sanitary Sewer Projects

The Water Resources Construction Division will be replacing sanitary sewer mains in the street right-of-way on the following streets:

 South Beasley Street from Houston Street to Hudson Street
South Church Street from East Hudson St. to East Greene Street​
West Windsor Street from North Washington Street to North Crawford Street
South West Street from West Windsor Street to West Talleyrand
Windburn Street from East Franklin Street to Page Street
Winchester Avenue from John Street tot Hill Street
King Street from Skyway Drive to Concord Avenue
East Park Drive from Curtis Street to Dove Street

Weather permitting, work will begin Monday, August 22, 2022 and will take approximately fifteen weeks to complete.  Temporary road closures will be necessary within the project limits.  Therefore, it is suggested that alternate routes be considered.  Emergency service vehicle access will be provided at all times.  Normal collection of garbage and residential/commercial deliveries will be provided access.  All damaged/disturbed items will be restored or replaced at the end of the project. We apologize in advance for any inconvenience experienced during construction.

Wastewater Treatment Plant Equilization Basin Project

The Water Resources Department is beginning construction work on a 15 million gallon flow equalization basin at the City Wastewater Treatment Plant (WWTP).  The project is located adjacent to the WWTP at 775 Treeway Drive.  This improvement project will allow the WWTP to safely and efficiently handle fluctuating wastewater flows that enter the plant, and is imperative to the future economic growth and development of the City.  The project was designed by Hazen and Sawyer Engineering and City staff, and underwent extensive permitting with the North Carolina Department of Environmental Quality.  Based on formal bidding of the project, the City awarded a contract in the amount of $5,017,532 to local contractor Dellinger Incorporated.  The contract calls for the project to be completed in 390 days.