Water & Sewer

WATER RESOURCES DEPARTMENT MISSION STATEMENT

We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for innovation and improvement in the way we do business.

CONTACT INFORMATION

Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering
 

NEWS AND INFORMATION

annual sewer system smoke testing

The City of Monroe Water Resources Department will be conducting sewer system smoke testing at various locations throughout Monroe beginning January 18, 2021 and continuing until mid-March 2021.  Smoke testing is an innovative technology where a harmless smoke product is blown into sewer manholes to find defects in sewer pipes, service laterals, and other system components.  Repairing defects that are found during this process protects the sewer system from excessive rainfall intrusion (inflow and infiltration), thereby preventing sewer overflows and overloading the City's wastewater treatment plant.  According to Russell Colbath, Monroe's Water Resources Director, smoke testing is part of a comprehensive sewer system asset management program that allows prompt and efficient condition assessment and needed sewer system repairs.

During each smoke testing operation, uniformed Water Resources Department staff members are present and available to answer any questions.  There is typically no risk or impact to homes or businesses, and if smoke does enter a residence or business, it can be quickly dispersed by opening a door or window for a few minutes.  The Water Resources Department does notify Police and Fire departments prior to each day of smoke testing operations as a general precaution.  If you detect smoke in your home or business, and are unsure of the source, dial 911.  For questions and information, please call the City's Water Resources Department at 704-282-4601.

Frozen pipe prevention tips

Are you ready for the bitter cold of winter?  If you have not winterized your water system, the answer is "NO!"  The most common cause of frozen pipes is cold air near water lines.  If your pipes are exposed to cold air, wrap them with insulation, or even newspaper.  Turn on the faucet farthest from the place where your water enters the house to a very slow drip., this will keep water moving, reducing the chance that pipes will freeze, locate and shut off the main water supply valve, in case a pipe has broken.  Next, open the faucet so that water will flow through the pipe once the area is melted.  Then gently apply heat away from flammable materials and do not use any open-flame devices.  Click HERE for tips on how to prevent frozen pipes and what to do in the event that your pipes freeze.  If you feel uncomfortable, do not risk it.  If nothing comes our when you turn on your faucet, call a plumber.

Lake lee preventative maintenance

With the closing of the area lakes effective October 31st, the Water Resources department will begin performing preventative maintenance to the Lake Lee dam flashboards.   This preventative maintenance will require the lowering of the lake levels to access the area.  This decrease will not affect any activities on the lake as boating activities are prohibited during this time.  If you have any questions, please contact Water Resources at 704-282-4601. 

duckweed and other unwanted vegetation on city lakes

City of Monroe lakes are experiencing an unusually high amount of Duckweed.  Duckweed is a small flowering plant that consists of a single flat oval leaf that floats on the surface of the water.  Abundant growth in caused by higher levels of nutrients (phosphorus and nitrogen) in the water.  These nutrients come from rainfall runoff (stormwater pollution) generated by agricultural land, lawns, and other urban sources.  Duckweed is primarily an aesthetic issue and poses not health threat to people or pets.  The City is work to develop an effective means of removing the duckweed.  For more information on causes, treatment and the City's plan for handling by clicking on the link FAQ Duckweed on City Lakes.  

WATER RESOURCES UTILITY IMPROVEMENT PROJECTS AND ROAD CLOSURES

HARLEY STREET WATER Resources utility improvement

The City of Monroe Water Resources Construction Division will be replacing approximately 614 linear feet of existing 2-inch steel water main on Harley Street from W. Franklin to the end.  Construction activities are scheduled to start on January 12, 2021 and conclude by February 21, 2021.  Temporary road closures may be necessary within the project limits with the exception to local resident.  Emergency service vehicle access will be provided at all times.  Normal collection of garbage and residential/commercial deliveries will be provided access.  There may be a short-term interruption to water service during construction of the new water main; the City will make every effort to notify customers in advance.  All damaged/disturbed items will be restored or replaced at the end of the project.

Morrow avenue east sanitary sewer project

The City of Monroe Water Resources Maintenance Division will be replacing two sanitary sewer mains within the right-of-way on Morrow Avenue East between Church Street and Blair Street.  Weather permitting, work will begin on January 11, 2021 and will take approximately three weeks to complete.  All damaged/disturbed items will be restored or replaced at the end of the project.

Stafford street utility improvement

The City of Monroe Construction Division will be replacing approximately 250 linear feet of existing 2-inch steele water main on Stafford Street between Fairley Avenue and Carr Street.  Construction activities are scheduled to start on December 14, 2020 and conclude by January 8, 2021.  Temporary road closures may be necessary within the project limits with the exception to local residents.  Emergency service vehicle access will be provided at all times.  Normal collection of garbage and residential/commercial deliveries will be provided access.  There may be a short-term interruption to water service during construction of the new water main; the City will make every effort to notify customers in advance.  All damaged/disturbed items will be restored or replaced at the end of the project.