Water & Sewer

WATER RESOURCES DEPARTMENT MISSION STATEMENT

We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for innovation and improvement in the way we do business.

CONTACT INFORMATION

Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering
 

NEWS AND INFORMATION

Seasonal opening of city lakes

Due to staffing issues, Lake Monroe will be closed until further notice.  Lake Lee and Lake Twitty are open as scheduled.  Hours of operation are generally sunrise to sunset and can be confirmed by checking the Lake Inspector stations at each lake or by clicking on the link Lake Hours of Operation.  No activities are allowed on the lakes except for boating and fishing during the hours of operations and when an inspector is on duty. 

WATER RESOURCES UTILITY IMPROVEMENT PROJECTS AND ROAD CLOSURES

WATER MAIN REPLACEMENT - WINBURN STREET

City of Monroe Water Resources Construction Division will be replacing approximately 500 linear feet of existing two-inch steel water main on Winburn Street from Page Street to the end.  Construction activities are scheduled to begin on April 20th and conclude on approximately May 15th.  Temporary road closures may be necessary within the project limits with the exception to local residents and emergency service vehicles.  Normal collection of garbage and residential/commercial deliveries will be provided access.  There may be a short-term interruption to water service during construction.  The City will make every effort to notify customers in advance.  All damaged/disturbed items will be replaced/restored at the end of the project.

Water service improvements - maurice street

The City of Monroe Water Resources Construction Division will be replacing approximately 12 water service connections along Maurice Street between E. Sunset Drive and Culpepper Street.  This improvement will enhance water service to the customers in the area.  Construction is scheduled to start on April 15th and conclude on approximately April 30th.  Temporary road closures may be necessary within the project limits with the exception to local residents.  Normal collection of garbage and residential/commercial deliveries will be provided access.  There may be a short-term interruption to water service during construction, the City will make every effort to notify customers in advance.  All damaged/disturbed items will be restored or replaced at the end of the project.

Water Main Replacement Project

The City of Monroe Water Resources Construction Division will be replacing approximately 470 linear feet of existing 2-inch steel water main on Dogwood Circle from Rolling Hills Drive to the end.  This improvement will enhance water service to the customers in this area.  Construction activities are scheduled to begin on March 11, 2020 and conclude on approximately April 10, 2020.  Temporary road closures may be necessary within the project limits with the exception to local residents.  Emergency service vehicle access will be provided at all times.  Normal collection of garbage and residential/commercial deliveries will be provided access.  There may be a short-term interruption to water service during construction; the City will make every effort to notify customers in advance.  All damaged/disturbed items will be restored or replaced at the end of the project.  If you have any questions or concerns, please contact Water Resources Department at (704) 282-4601.

Winchester Neighborhood

Water Resources will be replacing nine sanitary sewer mains within the street right-of-way in the Winchester neighborhood on English Street, Fairley Avenue, First Street, and John Street.  The work began on Monday, September 23rd.  Due to weather conditions, the completion time has been extended to approximately April 2020 to complete.  All damaged/disturbed items will be restored or replaced at the end of the project.  If you have any questions or concerns, please call the City of Monroe Water Resources Department at 704-282-4601.