Water & Sewer

WATER RESOURCES DEPARTMENT MISSION STATEMENT

We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for
innovation and improvement in the way we do business.

CONTACT INFORMATION

Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering

NEWS AND INFORMATION

annual water quality report

The City of Monroe Water Resources Department has completed the annual Water Quality Report as required by the United States Environmental Protection Agency, Federal Safe Drinking Water Act, and the State of North Carolina.  The report provides an overview of the City’s drinking water quality for calendar year 2020.  In addition, the report offers helpful hints for customer to protect their health from water contaminants that may come from their private household plumbing fixtures.   The report is mailed directly to all City water customers.  A copy of the report can also be obtained at the City’s Customer Service office, 300 West Crowell Street, or at the Operations Center, 2401 Walkup Avenue.  You can also view the report by clicking Annual Water Quality Report.

lake monroe opening Tuesday, May 25th

The City of Monroe Water Resources is pleased to announce that Lake Monroe will open beginning on Tuesday, May 25th.  Lake Monroe will be closed on Wednesday's.  The hours of operations will be from sunrise to sunset and can be confirmed by checking with the Lake Inspector station.   

duckweed and other unwanted vegetation on city lakes

City of Monroe lakes are experiencing an unusually high amount of Duckweed.  Duckweed is a small flowering plant that consists of a single flat oval leaf that floats on the surface of the water.  Abundant growth in caused by higher levels of nutrients (phosphorus and nitrogen) in the water.  These nutrients come from rainfall runoff (stormwater pollution) generated by agricultural land, lawns, and other urban sources.  Duckweed is primarily an aesthetic issue and poses not health threat to people or pets.  The City is work to develop an effective means of removing the duckweed.  For more information on causes, treatment and the City's plan for handling by clicking on the link FAQ Duckweed on City Lakes.  

WATER RESOURCES UTILITY IMPROVEMENT PROJECTS AND ROAD CLOSURES

Benton Heights Sanitary Sewer Project

The City of Monroe Maintenance Division will be replacing sanitary sewer mains in the street right-of-way in the Benton Heights area including Cranberry Street, Cherry Street, Oak Street, Walnut Street, Warren Street, and Riggins Street.  Weather permitting, work will begin on Monday, June 14 and will take approximately sixteen weeks to complete.   All damaged/disturbed items will be restored or replaced at the end of the project. We apologize in advance for any inconvenience experienced during construction.

South Bragg Street Water Resources Utility Improvement

The City of Monroe Construction Division will be replacing approximately 810 linear feet of existing 8-inch cast iron water main along South Bragg Street between Gordon Street and Sycamore Street. The improvement will enhance water service to customers in this area. Construction activities are scheduled to start on June 9, 2021 and are anticipated to conclude by July 16, 2021.  Temporary road closures may be necessary within the project limits including Gordon Street, Efird Street, and Sycamore Street between the hours of 8AM-5PM, Monday-Thursday.  Therefore, it is suggested that alternate routes be considered. The City will make efforts to maintain access to all residences in the project area. The best access to the City of Monroe Old Armory Community Center will be from South Johnson Street. Emergency service vehicle access will be provided at all times. Normal collection of garbage and residential/commercial deliveries will be provided access.  There may be a short term interruptions to water service during construction of the new water main and transfer of services. The City will make every effort to notify customers in advance.  All damaged/disturbed items will be restored or replaced at the end of the project.  

Miller Street Sanitary Sewer Project

The City of Monroe will be replacing two sanitary sewer mains on Miller Street in the Don Griffin Park between Avon Street and Cedar Street.  Weather permitting, work will begin on Tuesday, June 1st and will take approximately two weeks to complete.  All damaged/disturbed areas will be restored or replaced at the end of the project. 

Water Resources Sanitary Sewer Projects

The City of Monroe will be replacing three sanitary sewer mains in the street right-of-way on Cuthbertson Street between Stitt Street and Mason Street, one sanitary sewer main on Union Street between Turner Street and Alexander Street, and one sanitary sewer main on Tomberlin Street.  Weather permitting, work will begin on Monday, May 3rd and will take approximately six weeks to complete.  All damaged/disturbed items will be restored or replaced at the end of the project. We apologize in advance for any inconvenience experienced during construction. 

Miller Street Water Resources Utility Improvement

The City of Monroe Construction Division will be replacing approximately 975 linear feet of existing 8-inch cast iron water main along Miller St. between E. Phifer St. and Cedar St. The improvement will enhance water service to customers in this area. Construction activities are scheduled to start on April 26, 2021 and are anticipated to conclude by June 4, 2021.  Temporary road closures may be necessary within the project limits including Avon St., Willow St. and Cedar St. between the hours of 8AM-5PM, Monday-Thursday.  Therefore, it is suggested that alternate routes be considered. The City will make efforts to maintain access to all residences in the project area. Emergency service vehicle access will be provided at all times. Normal collection of garbage and residential/commercial deliveries will be provided access.  There may be a short term interruption to water service during construction of the new water main and transfer of services. The City will make every effort to notify customers in advance.  All damaged/disturbed items will be restored or replaced at the end of the project.  We apologize in advance for any inconveniences experienced during our construction.

Concord Avenue and Helms Street sanitary sewer projects

The City of Monroe will be replacing one sanitary sewer main in the street right-of-way on Concord Avenue between Kerr Street and Pedro Street and two sanitary sewer mains on Helms Street between Patton Avenue and Engleside Street.  Weather permitting, work will begin on Wednesday, February 17th and will take approximately four weeks to complete.  All damaged/disturbed items will be restored or replaced at the end of the project.