Water & Sewer


We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for
innovation and improvement in the way we do business.


Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering


annual wastewater system report

Protecting the environment is a top priority for the City of Monroe Water Resource Department. Water Resources is pleased to announce its Annual Wastewater System Report. This report provides an overview of Monroe’s wastewater system performance. The City is committed to providing quality wastewater services to its customers in an environmentally-conscious and cost-effective way.  To view the report click on the link Annual Wastewater System Report  Hard copies are also available at the following locations: Customer Service Department located at 201 E. Windsor St., City Hall building located at 300 W. Crowell St., or the Water Resources Department located at 2401 Walkup Ave. 

duckweed and other unwanted vegetation on city lakes

City of Monroe lakes are experiencing an unusually high amount of Duckweed.  Duckweed is a small flowering plant that consists of a single flat oval leaf that floats on the surface of the water.  Abundant growth in caused by higher levels of nutrients (phosphorus and nitrogen) in the water.  These nutrients come from rainfall runoff (stormwater pollution) generated by agricultural land, lawns, and other urban sources.  Duckweed is primarily an aesthetic issue and poses not health threat to people or pets.  The City is work to develop an effective means of removing the duckweed.  For more information on causes, treatment and the City's plan for handling by clicking on the link FAQ Duckweed on City Lakes.  


iceman Street temporary road closure - utilty improvement project

The Water Resources Construction Division will be replacing approximately 1,600 linear feet of existing 6-inch cast iron water main along Iceman Street between Dover Place and Guild Street. The improvement will enhance water service to customers in this area. Construction activities are scheduled to start on July 26, 2021 and are anticipated to conclude by September 30, 2021.  Temporary road closures will be necessary within the project limits between the hours of 8AM-5PM, Monday-Thursday.  Therefore, it is suggested that alternate routes be considered. The City will make efforts to maintain access to all residences in the project area. In the event a temporary closure is necessary for Iceman St. between Dover Pl. and the end, residents will be notified in advance to make any necessary accommodations. Emergency service vehicle access will be provided at all times. Normal collection of garbage and residential/commercial deliveries will be provided access.  There may be a short term interruptions to water service during construction of the new water main and transfer of services. The City will make every effort to notify customers in advance.  All damaged/disturbed items will be restored or replaced at the end of the project.

Benton Heights Sanitary Sewer Project

The Water Resources Maintenance Division will be replacing sanitary sewer mains in the street right-of-way in the Benton Heights area including Cranberry Street, Cherry Street, Oak Street, Walnut Street, Warren Street, and Riggins Street.  Weather permitting, work will begin on Monday, June 14 and will take approximately sixteen weeks to complete.   All damaged/disturbed items will be restored or replaced at the end of the project. We apologize in advance for any inconvenience experienced during construction.