Water & Sewer

WATER RESOURCES DEPARTMENT MISSION STATEMENT

We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for
innovation and improvement in the way we do business.

CONTACT INFORMATION

Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering

NEWS AND INFORMATION

CITY OFFERS BULK WATER SERVICE

The City of Monroe Water Resources Department offers a bulk water sales program to provide service to individuals and contractors, while ensuring protection of water quality in the City’s water system.  The City offers a “self-service” bulk water fill station at the City Operations Center, 2401 Walkup Avenue.  An individual or contractor can obtain water at this site 24 hours per day, and will be charged a minimum monthly fee plus a usage charge for the amount of metered water used.  This site has a water meter connected to a fire hydrant, but more importantly have a back flow protection device to protect water quality in the water system.  “One of the biggest concerns we have related to unauthorized connections to a fire hydrant or other water system feature is the public health risk that could occur.  For example, if a hose from a tank truck connects to a fire hydrant or water service without a back flow device, a cross connection could occur and the contents from the truck could flow directly into the City’s water supply if system pressure dropped,” said Russell Colbath, Director of Water Resources.  The City maintains a Water Distribution Ordinance to address taking of water from “unauthorized” points of connection. Any customer or outside party who makes an unauthorized connection to the City’s water system will be subject to civil penalties set forth in this Ordinance.  The first offense for unauthorized water use would result in a fine of $100; the second would be $200 and the third offense would be $500.  "Unfortunately, the City has had numerous incidents of unauthorized water system use. We have been and will continue to be very diligent about stopping this activity and the potential risks that it creates for our customers.  With the convenient location offered for bulk water delivery, contractors and individuals have a cost effective way to obtain bulk water to meet there needs.  There should be no reason for anyone needing water service to connect illegally to the water system. If you have questions or want more information regarding bulk water service, please call 704-282-4601.

Seasonal Opening of city lakes

The Water Resources Department has announced the opening schedule for the city lakes. Lake Twitty and Lake Monroe are scheduled to open Tuesday, March 1st, Lake Lee will be opening on Wednesday, March 2nd.   The open season will run from March 1, 2022 to approximately November 1, 2022.  Hours of operations are generally sunrise to sunset and can be confirmed by checking with the Lake Inspector stations at each lake or by checking our Webpage at http://water.monroenc.org/, then select Lake Hours of Operations. No activities are allowed on the lakes except for boating and fishing during the hours of operation and when an inspector is on duty.  The November closing date may be adjusted due to weather and other factors and will be announced approximately two weeks before the lakes close.  The operation of the City lakes is governed by City and State regulations.  The City must comply with North Carolina Department of Environmental Quality’s drinking water regulations in operating the lakes since they are classified for use as a drinking water supply source.

WATER RESOURCES UTILITY IMPROVEMENT PROJECTS AND ROAD CLOSURES

Utility improvement oak hill drive water distribution system

 The City of Monroe Construction Division will be replacing approximately 625 linear feet of existing 2-inch steel water main along Oak Hill Drive between 1106 Oak Hill Drive to the end of Oak Hill Drive cul-de-sac. The improvement will enhance water service to customers in this area. Construction activities are scheduled to begin on or around May 23, 2022 and are anticipated to conclude by June 23, 2022.  Temporary road closures may be necessary within the project limits with the exception to local residents and businesses. Emergency service vehicle access will be provided at all times. Normal collection of garbage and residential/commercial deliveries will be provided access.  There may be a short term interruption to water service during construction of the new water main, and the Water Resources Department will make every effort to notify customers in advance.   All damaged/disturbed items will be restored or replaced at the end of the project.  We apologize in advance for any inconveniences experienced during our construction.  If you have any questions or concerns, please call the City of Monroe Water Resources Department at 704-282-4601.

utility improvement sanford street water distribution system

The City of Monroe Construction Division will be replacing approximately 1,120 linear feet of existing 2-inch steel water main along Sanford Street between W. Talleyrand Ave and Pate Street. The improvement will enhance water service to customers in this area. Construction activities are scheduled to begin on or around April 11, 2022 and are anticipated to conclude by May 12, 2022.  Temporary road closures may be necessary within the project limits with the exception to local residents and businesses. Emergency service vehicle access will be provided at all times. Normal collection of garbage and residential/commercial deliveries will be provided access.  There may be a short term interruption to water service during construction of the new water main, and the Water Resources Department will make every effort to notify customers in advance.   All damaged/disturbed items will be restored or replaced at the end of the project.  We apologize in advance for any inconveniences experience.

utility improvement maurice street Sanitary sewer project

The Water Resources Construction Division will be replacing sanitary sewer mains in the street right-of-way on Houston Street from Maurice Street to S. Church Street and will take approximately six weeks to complete.   Temporary road closures will be necessary within the project limits.  Therefore, it is suggested that alternate routes be considered.  Emergency service vehicle access will be provided access.  Normal collection of garbage and residential/commercial deliveries will be provided access.  

Wastewater Treatment Plant Equilization Basin Project

The Water Resources Department is beginning construction work on a 15 million gallon flow equalization basin at the City Wastewater Treatment Plant (WWTP).  The project is located adjacent to the WWTP at 775 Treeway Drive.  This improvement project will allow the WWTP to safely and efficiently handle fluctuating wastewater flows that enter the plant, and is imperative to the future economic growth and development of the City.  The project was designed by Hazen and Sawyer Engineering and City staff, and underwent extensive permitting with the North Carolina Department of Environmental Quality.  Based on formal bidding of the project, the City awarded a contract in the amount of $5,017,532 to local contractor Dellinger Incorporated.  The contract calls for the project to be completed in 390 days. 

utility improvement benton Heights Sanitary Sewer Project

The Water Resources Maintenance Division will be replacing sanitary sewer mains in the street right-of-way in the Benton Heights area including Cranberry Street, Cherry Street, Oak Street, Walnut Street, Warren Street, and Riggins Street.  Weather permitting, work will begin on Monday, June 14 and will take approximately sixteen weeks to complete.   All damaged/disturbed items will be restored or replaced at the end of the project. We apologize in advance for any inconvenience experienced during construction.