Water & Sewer

WATER RESOURCES DEPARTMENT MISSION STATEMENT

We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for innovation and improvement in the way we do business.

CONTACT INFORMATION

Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering
 

NEWS AND INFORMATION

ATV Operation on Sanitary Sewer Easements

The City of Monroe would like to encourage property owners to report non-city activity along sanitary sewer easements in order to help the City control dumping, vandalism and possible damage to City utilities.  Operating All Terrain Vehicles on sanitary sewer easements is illegal without the expressed consent of the landowner on which the easement is located.  City staff members ride along the easements to observe any potential problems with the wastewater collection system, City employees are uniformed and will present identification if requested.  Anyone operating an ATV on a sanitary sewer easement without the permission of the landowner is trespassing.  Residents are urged to contact the Monroe Police Department immediately at 704-282-4700 when they see illegal ATV operation on sanitary sewer easements or public streets. 

LAKE LEE DAM REPAIR INFORMATION

The level at Lake Lee is approximately 30 inches below normal due to damage on the flashboard system.  Until repairs can be completed, boaters should use caution when operating on the lake.  Boating conditions may be hazardous due to submerged and floating debris. The repairs to the damaged Lake Lee dam flashboard system and associated log/debris catcher, caused during Hurricane Florence are being coordinated with FEMA.  The City is working with engineers to design a new heavy-duty log/debris catcher system, award contracts for construction and installation in April, and complete the project by July/August.

ROAD CLOSURE - WATER RESOURCES UTILITY IMPROVEMENT

wATER RESOURCES SANITARY SEWER PROJECT

The City of Monroe will be replacing the sanitary sewer mains within the rights-of-way in Camelot subdivision.  The areas impacted will be along Roundtable Road and adjoining streets.  Weather permitting, work will begin on Wednesday, May 15th and will take approximately three months to complete.  All damaged/disturbed items will be restored or replaced at the end of the project.  We apologize in advance for any inconveniences experienced during construction.  If you have any questions or concerns, please call the City of Monroe Water Resources Department at (704) 282-4601. 

East Franklin Street Water Main Replacement Project

The City of Monroe has contracted with Classic City Mechanical for the replacement of approximately 6,500 linear feet of existing 6-inch cast iron water main on East Franklin Street between East Sunset Drive and 5 Points Intersection.  Construction activities are scheduled to start on January 22, 2019 and anticipated to conclude on September 15, 2019.  The water main will be installed in 4 phases with a separate traffic control plan associated with each phase.  For more details on the traffic control plan click on the link below to view the area map.
  
 East Sunset Drive to Circle Drive - auxiliary lane (turning) and outbound lane (towards Hwy 74) will be closed.  Inbound lane (towards downtown) will remain open to traffic.
 Circle Drive to Thompson Street - auxiliary lane (turning) and outbound lane (towards Hwy 74) will be closed.  Inbound lane (towards downtown) will remain open to traffic.
Thompson Street to Morgan Mill Road - auxiliary lane (turning) and outbound lane (towards Hwy 74) will be closed.  Inbound lane (towards downtown) will remain open to traffic.
Morgan Mill Road to 5 Points Intersection - auxiliary lane (turning) and inbound lane (towards downtown) will be closed.  Outbound lane (towards Hwy 74) will remain open to traffic.

We apologize in advance for any inconveniences experienced during our construction.  If you have any questions or concerns, please call the City of Monroe Water Resources Department at 704-282-4601.