Water & Sewer

WATER RESOURCES DEPARTMENT MISSION STATEMENT

We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for
innovation and improvement in the way we do business.

CONTACT INFORMATION

Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering

NEWS AND INFORMATION

Lake lee dam maintenance

The Water Resources Department will be performing preventative maintenance on the Lake Lee dam flashboard system while the lake is closed.  As a result, the lake levels will be lower than normal.  The maintenance should be completed in early December.  

Seasonal closure of city lakes

The City of Monroe Water Resources Department has announced the closing date for Lake Lee, Lake Monroe, and Lake Twitty.  October 31, 2021 will be the last day of fishing and boating for the season.  During the time while the lakes are closed, no activities (fishing, boating, etc.) are allowed on the lakes.  All boats must be removed from the lake during the closed season.  For extenuating circumstances, a dock permit holder may make a written request to leave their boat secured and locked to the dock for the winter, so long as a City inspector confirms that fuel has been removed and the boat is properly secured.  The City must comply with North Carolina Department of Environmental Quality drinking water regulation in operating the lakes since they are classified for use as a drinking water supply source.

Monroe City lakes are open seasonally from approximately March 1st to November 1st each year.  The estimated date for spring season opening is March 1, 2022.  If you have questions regarding this closure, please contact the Water Resource Department at 704-282-4601.

duckweed and other unwanted vegetation on city lakes

City of Monroe lakes are experiencing an unusually high amount of Duckweed.  Duckweed is a small flowering plant that consists of a single flat oval leaf that floats on the surface of the water.  Abundant growth in caused by higher levels of nutrients (phosphorus and nitrogen) in the water.  These nutrients come from rainfall runoff (stormwater pollution) generated by agricultural land, lawns, and other urban sources.  Duckweed is primarily an aesthetic issue and poses not health threat to people or pets.  The City is work to develop an effective means of removing the duckweed.  For more information on causes, treatment and the City's plan for handling by clicking on the link FAQ Duckweed on City Lakes.  

WATER RESOURCES UTILITY IMPROVEMENT PROJECTS AND ROAD CLOSURES

temporary road closure - north sutherland avenue

The Water Resources Construction Division will be performing investigative work in preparation of a water main repair on North Sutherland Avenue between Quarry Road and Roosevelt Blvd.  This work is necessary to enhance the water distribution system in this area.  Construction activities are scheduled to begin on November 15, 2021 and conclude by November 19, 2021. Should adverse weather conditions detain work from being completed during this time frame, work will be completed the following week.  The southbound lane (travel direction from Walkup Ave. toward Roosevelt Blvd..) of North Sutherland Ave. will be closed between the hours of 7:30 a.m. and 3:30 p.m. each day work is scheduled. All vehicles travelling south should detour the area by turning east onto Quarry Road and south onto Venus Street to access to Roosevelt Blvd.  Emergency service vehicle access will be provided at all times. Normal collection of garbage and residential/commercial deliveries will be provided access.  There may be a short term interruption to water service during construction of the new water main, and the Water Resources Department will make every effort to notify customers in advance.  All damaged/disturbed items will be restored or replaced at the end of the project.

Cedar Street Utility Improvement

The Water Resources Construction Division will be replacing approximately 420 linear feet of existing two-inch steel water main on Cedar Street from Miller Street to Wolfe Street. This improvement will enhance water service to the customers in this area. Construction activities are scheduled to begin on or around Nov. 8 and conclude by Dec. 17.  Temporary road closures may be necessary within the project limits with the exception to local residents. Emergency service vehicle access will be provided at all times. Normal collection of garbage will continue, and access will be provided for residential/commercial deliveries.  There may be a short-term interruption to water service during construction of the new water main, and the Water Resources Department will make every effort to notify customers in advance. All damaged/disturbed items will be restored or replaced at the end of the project.  We apologize in advance for any inconveniences experienced during our construction. 

sanitary sewer projects

The City of Monroe Construction Division will be replacing sanitary sewer mains in the street right-of-way on the following streets:

  • East Crowell Street form Hayne Street to Church Street
  • South Washington Street from Windsor Street to Talleyrand Avenue
  • Henderson Street from Curtis Street to end of street
  • South Johnson Street from Pate Street to 810 South Johnson Street
  • Pate Street from South Johnson Street to South Branch Street.

Weather permitting, work will begin on Monday, November 8 and will take approximately seven weeks to complete.  Temporary road closures will be necessary within the project limits.  Therefore, it is suggested that alternate routes be considered.  The City will make efforts to maintain access to all residences.  Emergency service vehicle access will be provided at all times.  Normal collection of garbage and residential/commercial deliveries will be provided access.  All damaged/disturbed items will be restored or replaced at the end of the project.  We apologize in advance for any inconvenience experienced during construction..

south branch street sanitary sewer project

The City of Monroe Maintenance Division will be replacing sanitary sewer mains in the street right-of-way on South Branch Street from Gordon Street to Pate Street.  Weather permitting, work will begin on Wednesday, October 20 and will take approximately 5 weeks to complete.  All damaged/disturbed items will be restored or replaced at the end of the project. We apologize in advance for any inconvenience experienced during construction.

miller street and castle road sanitary sewer projects

The City of Monroe Construction Division will be replacing sanitary sewer mains in the street right-of-way on Miller Street between W. Roosevelt Blvd. and East Myers Street and on Castle Road at Walkup Avenue.  Weather permitting, work will begin on Monday, October 4 and will take approximately four weeks to complete.  Temporary road closures will be necessary within the project limits.  Therefore, it is suggested that alternate routes be considered.  Emergency service vehicle access will be provided at all times.  Normal collection of garbage and residential/commercial deliveries will be provided access.  All damaged/disturbed items will be restored or replaced at the end of the project. We apologize in advance for any inconvenience experienced during construction.

Benton Heights Sanitary Sewer Project

The Water Resources Maintenance Division will be replacing sanitary sewer mains in the street right-of-way in the Benton Heights area including Cranberry Street, Cherry Street, Oak Street, Walnut Street, Warren Street, and Riggins Street.  Weather permitting, work will begin on Monday, June 14 and will take approximately sixteen weeks to complete.   All damaged/disturbed items will be restored or replaced at the end of the project. We apologize in advance for any inconvenience experienced during construction.