WATER RESOURCES DEPARTMENT MISSION STATEMENT
We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for innovation and improvement in the way we do business.
Customer Service and Billing (704) 282-4511
New/existing account information, water usage and billing or to make a payment
Water Resources (704) 282-4601
To report water leaks, sewer blockage or hydrant tampering
NEWS AND INFORMATION
Water Taste and odors - frequently asked questions
During summer and fall some customers may detect certain tastes and odors in the drinking water. For information related to taste and odors please see the attached Drinking Water Quality - Taste and Odors FAQ.
ROAD CLOSURE - WATER RESOURCES UTILITY IMPROVEMENT
W. Talleyrand Ave & S. Main Street Project:
The City of Monroe Water Resources Construction Division will be replacing approximately 560 linear feet of existing cast iron water main on West Talleyrand Avenue (from South Stewart Street to South Main Street) and South Main Street (from West Talleyrand Avenue to Lancaster Avenue). This improvement will enhance water service to the customers in the area and the proposed Center Theater project. Construction activities are scheduled to start on July 30 and anticipated to conclude on Aug. 31.
During the construction, a temporary disruption in traffic may be expected. All damaged/disturbed items will be restored or replaced at the end of the projects.
We apologize in advance for any inconveniences experienced during our construction. If you have any questions or concerns, please call the City of Monroe Water Resources Department at 704-282-4601.