Water & Sewer

WATER RESOURCES DEPARTMENT MISSION STATEMENT

We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for innovation and improvement in the way we do business.

CONTACT INFORMATION

Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering
 

NEWS AND INFORMATION

Sewer system smoke testing

The City of Monroe Water Resources Department will be conducting sewer system smoke testing at various locations throught Monroe beginning January 8, 2019 through March, 2019.  Uniformed Water Resources Department staff members are present and available to answer any questions.  The attached Sanitary Sewer Smoke Testing FAQ provides more information on this programs and what to expect during testing. 

Frozen Pipe Prevention

Are you ready for the bitter cold of winter?  If you haven't winterized your water system, the answer is "NO!"  The attached Frozen Pipe FAQ provides helpful tips on how to prevent frozen pipes as well as what to do if you do find yourself with frozen pipes.

ROAD CLOSURE - WATER RESOURCES UTILITY IMPROVEMENT

East Franklin Street Water Main Replacement Project

The City of Monroe has contracted with Classic City Mechanical for the replacement of approximately 6,500 linear feet of existing 6-inch cast iron water main on East Franklin Street between East Sunset Drive and 5 Points Intersection.  Construction activities are scheduled to start on January 22, 2019 and anticipated to conclude on September 15, 2019.  The water main will be installed in 4 phases with a separate traffic control plan associated with each phase.  For more details on the traffic control plan click on the link below to view the area map..
  
 East Sunset Drive to Circle Drive - auxiliary lane (turning) and outbound lane (towards Hwy 74) will be closed.  Inbound lane (towards downtown) will remain open to traffic.
 Circle Drive to Thompson Street - auxiliary lane (turning) and outbound lane (towards Hwy 74) will be closed.  Inbound lane (towards downtown) will remain open to traffic.
Thompson Street to Morgan Mill Road - auxiliary lane (turning) and outbound lane (towards Hwy 74) will be closed.  Inbound lane (towards downtown) will remain open to traffic.
Morgan Mill Road to 5 Points Intersection - auxiliary lane (turning) and inbound lane (towards downtown) will be closed.  Outbound lane (towards Hwy 74) will remain open to traffic.

We apologize in advance for any inconveniences experienced during our construction.  If you have any questions or concerns, please call the City of Monroe Water Resources Department at 704-282-4601.