Water & Sewer


We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for
innovation and improvement in the way we do business.


Customer Service and Billing                               (704) 282-4511
       New/existing account information, water usage and billing or to make a payment

Water Resources                                                       (704) 282-4601
       To report water leaks, sewer blockage or hydrant tampering


Annual Wastewater Performance Report

Protecting the environment is a top priority for the City of Monroe Water Resources Department.  Our Annual Wastewater Performance Report is available to the public.  This report provides an overview of our wastewater system performance as well as important information regarding what the City does to maintain sewer lines and what the customer can do to help in this effort.  We are committed to providing quality wastewater services to our customers in an environmentally conscious and cost-effective way.  This report is now available online at our website www.monroenc.org under the Water Resources Page.  You may also pick up a copy at the following locations:  Customer Service Department located at 201 E. Windsor Street., City Hall located at 300 W. Crowell Street, or from the Water Resources Department located at 2401 Walkup Avenue.  


Water Utility Improvement - West Franklin Street

         The City of Monroe Construction Division will be replacing approximately 270 linear feet of existing 4-inch cast iron water main along W. Franklin Street between N. Charlotte Avenue to Stewart Street.  The improvement will enhance water service to customers in this area. Construction activities are scheduled to begin on or around Monday, September 18, 2023 and are anticipated to conclude by Wednesday, October 25, 2023.  Temporary road closures may be necessary within the project limits with the exception to local residents and businesses. Emergency service vehicle access will be provided at all times. Normal collection of garbage and residential/commercial deliveries will be provided access.  There may be a short term interruption to water service during construction of the new water main, and the Water Resources Department will make every effort to notify customers in advance.  All damaged/disturbed items will be restored or replaced at the end of the project.  We apologize in advance for any inconveniences experienced during our construction.

Sanitary Sewer Projects

The Water Resources Construction Division will be replacing sanitary sewer mains in the street right-of-way on the following streets:

Winchester Avenue from John Street to Hill Street

Weather permitting, work will begin Monday, August 22, 2022 and will take approximately fifteen weeks to complete.  Temporary road closures will be necessary within the project limits.  Therefore, it is suggested that alternate routes be considered.  Emergency service vehicle access will be provided at all times.  Normal collection of garbage and residential/commercial deliveries will be provided access.  All damaged/disturbed items will be restored or replaced at the end of the project. We apologize in advance for any inconvenience experienced during construction.

Wastewater Treatment Plant Equilization Basin Project

The Water Resources Department is beginning construction work on a 15 million gallon flow equalization basin at the City Wastewater Treatment Plant (WWTP).  The project is located adjacent to the WWTP at 775 Treeway Drive.  This improvement project will allow the WWTP to safely and efficiently handle fluctuating wastewater flows that enter the plant, and is imperative to the future economic growth and development of the City.  The project was designed by Hazen and Sawyer Engineering and City staff, and underwent extensive permitting with the North Carolina Department of Environmental Quality.  Based on formal bidding of the project, the City awarded a contract in the amount of $5,017,532 to local contractor Dellinger Incorporated.  The contract calls for the project to be completed in 390 days.