WATER RESOURCES DEPARTMENT MISSION STATEMENT
We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for
innovation and improvement in the way we do business.
CONTACT INFORMATION
Customer Service and Billing (704) 282-4511
New/existing account information, water usage and billing or to make a payment
Water Resources (704) 282-4601
To report water leaks, sewer blockage or hydrant tampering
NEWS AND INFORMATION
The City of Monroe Water Resources Department has announced the opening schedule for the city lakes. Lake Lee is scheduled to open Wednesday, March 1st. Currently there are repairs underway on the Lake Lee Damn creating lower lake levels. Visitors and Residents are asked to use discretion and caution while visiting the lake. Lake Monroe will be opening on Thursday, March 2nd. Lake Twitty will not be open until further notice due to staffing. The open season runs from March 1, 2023 to approximately November 1, 2023. Hours of operations are generally sunrise to sunset and can be confirmed by checking with the Lake Inspector stations at each lake. No activities are allowed on the lakes except for boating and fishing during the hours of operation and when an inspector is on duty. The November closing date may be adjusted due to weather and other factors and will be announced approximately two weeks before the lakes close. The operation of the City lakes is governed by City and State regulations. The City must comply with North Carolina Department of Environmental Quality’s drinking water regulations in operating the lakes since they are classified for use as a drinking water supply source. If you have questions regarding the regulations governing the use of the lakes, please contact the Water Resource Department at 704-282-4601.
WATER RESOURCES UTILITY IMPROVEMENT PROJECTS AND ROAD CLOSURES
The City of Monroe Construction Division will be replacing approximately 1690 linear feet of existing 12-inch steel water main along West Crowell Street between North Charlotte Ave and North Johnson Street, and adding a new 2-inch FPVC approximately 263 linear feet along North College Street between West Crowell Street and West Jefferson Street. The improvements will enhance water service to customers in this area. Construction activities are scheduled to begin on or around Monday, April 17, 2023 and are anticipated to conclude by Friday, June 30, 2023. Temporary road closures may be necessary within the project limits with the exception to local residents and businesses. Emergency service vehicle access will be provided at all times. Normal collection of garbage and residential/commercial deliveries will be provided access. There may be a short term interruption to water service during construction of the new water main, and the Water Resources Department will make every effort to notify customers in advance. All damaged/disturbed items will be restored or replaced at the end of the project.
The City of Monroe Construction Division will be replacing approximately 1040 linear feet of existing 2-inch steel water main along Leewood Drive between Club Drive and Fuller Drive, approximately 1330 linear feet of existing 2-inch steel water main along Leewood Drive from Old NC 20 to Fuller Drive and approximately 720 linear feet along Fuller Drive from Leewood Drive to Club Drive. The improvement will enhance water service to customers in this area. Construction activities are scheduled to begin on or around Wednesday, March 29, 2023 and are anticipated to conclude by Friday, June 16, 2023. Temporary road closures may be necessary within the project limits with the exception to local residents and businesses. Emergency service vehicle access will be provided at all times. Normal collection of garbage and residential/commercial deliveries will be provided access. There may be a short term interruption to water service during construction of the new water main, and the Water Resources Department will make every effort to notify customers in advance. All damaged/disturbed items will be restored or replaced at the end of the project.
The Water Resources Construction Division will be replacing sanitary sewer mains in the street right-of-way on the following streets:
Winchester Avenue from John Street to Hill Street
King Street from Skyway Drive to Concord Avenue
Weather permitting, work will begin Monday, August 22, 2022 and will take approximately fifteen weeks to complete. Temporary road closures will be necessary within the project limits. Therefore, it is suggested that alternate routes be considered. Emergency service vehicle access will be provided at all times. Normal collection of garbage and residential/commercial deliveries will be provided access. All damaged/disturbed items will be restored or replaced at the end of the project. We apologize in advance for any inconvenience experienced during construction.
The Water Resources Department is beginning construction work on a 15 million gallon flow equalization basin at the City Wastewater Treatment Plant (WWTP). The project is located adjacent to the WWTP at 775 Treeway Drive. This improvement project will allow the WWTP to safely and efficiently handle fluctuating wastewater flows that enter the plant, and is imperative to the future economic growth and development of the City. The project was designed by Hazen and Sawyer Engineering and City staff, and underwent extensive permitting with the North Carolina Department of Environmental Quality. Based on formal bidding of the project, the City awarded a contract in the amount of $5,017,532 to local contractor Dellinger Incorporated. The contract calls for the project to be completed in 390 days.