WATER RESOURCES DEPARTMENT MISSION STATEMENT
We the employees of the Water Resources Department are dedicated to providing friendly, efficient, and cost-effective water and wastewater services to the citizens of Monroe. We will continuously strive for innovation and improvement in the way we do business.
Customer Service and Billing (704) 282-4511
New/existing account information, water usage and billing or to make a payment
Water Resources (704) 282-4601
To report water leaks, sewer blockage or hydrant tampering
NEWS AND INFORMATION
Water Resources will be conducting sewer system smoke testing at various locations throughout Monroe from January through March. During each smoke testing operation, uniformed Water Resources Department staff members will be present and available to answer any questions. There is typically no risk or impact to homes or businesses. If smoke does enter a residence or business, it can be quickly dispersed by opening a door or window for a few minutes. If you do detect smoke in your home or business, and are unsure of the source, dial 911.
Are you ready for the bitter cold of winter? If you have not winterized your water system, the answer is "NO!". Please click here to see helpful tips on how to prevent frozen pipes as what to doe if you find yourself with frozen pipes.
FROZEN PIPES FAQ's.
WATER RESOURCES UTILITY IMPROVEMENT PROJECTS AND ROAD CLOSURES
Water Resources will be replacing nine sanitary sewer mains within the street right-of-way in the Winchester neighborhood on English Street, Fairley Avenue, First Street, and John Street. The work began on Monday, September 23rd. Due to weather conditions, the completion time has been extended to approximately April 2020 to complete. All damaged/disturbed items will be restored or replaced at the end of the project. If you have any questions or concerns, please call the City of Monroe Water Resources Department at 704-282-4601.