How Do I...

Access City Council minutes?

     The minutes for regular session City of Monroe Council meetings starting from 1877 are online at this link.

Access my utility account information?

     The City of Monroe uses Click2Gov software, which provides up-to-date information concerning your utility account information.
     Your account number, personal identification number (PIN), and an active e-mail address are all you need for utility account access. If you need a PIN number for utility accounts, please call customer service at (704) 282-4511 or e-mail them at utilities@monroenc.org.
Click here to access the Online Utility Information and Billing

Access public documents?

     The City of Monroe has documents available for public review. You may access those documents through this link.

Apply for a building permit?

     Click on this link to the Permit Center web page.

Apply for a committee?
Apply for employment?

Employment applications can be found here.

Apply for utility service?

Please visit City of Monroe Customer Service at 201 E. Windsor St. or call (704) 282-4511.

Contact Monroe Police at the non-emergency number?

Please dial 911 for all emergencies.

The non-emergency number for the Monroe Police Department is (704) 282-4700.
The non-emergency number for the 911 Dispatch Center is (704) 289-1591.

Contact Union County offices?

The main number for Union County is (704) 283-3500.
Other commonly requested numbers for Union County include:

Animal Control (704) 282-4700 (City)
Animal Control (704) 283-2308 (County)
Better Business Bureau (BBB)  (704) 527-0012
Board of Elections (704) 283-3809
Chamber of Commerce (704) 289-4567
City of Monroe Tax Department (704) 282-4518
Council on Aging (704) 289-1797
Criminal Background (Clerk of Court) (704) 698-3100
DMV (704) 283-4264
DOT (Dept. of Transportation) (704) 283-6242
DOT - Street Maintenance (704) 283-5941
Employment Security Commission (704) 283-7541
Magistrate’s Office (3344 Presson Rd.) (704) 292-2746
NC License Plate Office (704) 283-4113
Social Security Office (704) 292-2508
Union Community Shelter (311 E. Jefferson St.) (704) 289-5300
Union County Health Dept (704) 296-4800
Union County Landfill (Austin Chaney Rd.) (704) 233-5334
Union County Public Library (704) 283-8184
Union County Public Works (704) 296-4210
Union County Register of Deeds (704) 283-3843
Union County Tax Assessor (704) 283-3746
Union County Tax Collection (704) 283-3848
USDA (Wingate, NC) (704) 233-1621
Veteran’s Services (704) 283-3744

Convert to natural gas?

     The City of Monroe may have natural gas mains located near your property. If they are nearby, it may be economical for you to convert to natural gas. For a cost comparison chart and more information, visit this page. If you would like to see if natural gas is available in your area, please contact a representative at  (704) 282-4600. If you would like to apply for natural gas, call Customer Service at  (704) 282-4511 or visit Customer Service.

Find Union County Parcel Information(GIS)?

You can find the Union County Parcel Access GIS Online application by clicking on the link.

Get Directions to City Hall

DIRECTIONS TO MONROE CITY HALL
300 West Crowell Street, Monroe NC 28112
704-282-4500
From the north:
Take Exit 58 (US 601 South) from I-85.
Follow US 601 South through Concord.
Stay on US 601 until you cross US 74 in Monroe
(approximately 45 minutes from the I-85 exit) and continue straight into town
(road name becomes Skyway Drive).
Go to the fifth stoplight (Jefferson Street) and take a right.
Go through the next stoplight. You will be going down hill.
The City Hall Parking Lot is on the right just before you get to the second stoplight (Wachovia Bank will be on your left.)
Our building is the two story tan building in front of the City Hall Parking Lot.
From the south:
Take US 601 North into Monroe.
At the intersection with US 74, continue to follow US 601 North/US 74 West.
At the US 601 North intersection (Hathaway’s Chicken and old car lot will be on your right), take the second exit, which will loop you over US 74 and direct you into town
(road name becomes Skyway Drive.)
Go to the fifth stoplight (Jefferson Street) and take a right.
Go through the next stoplight.
You will be going down hill.
The City Hall Parking Lot is on the right just before you get to the second stoplight (Wachovia Bank will be on your left.)
Our building is the two-story tan building in front of the City Hall Parking Lot.
From the east:
Take US 74 into Monroe.
At the US 601 North intersection (Hathaway’s Chicken and old car lot will be on your right), take the second exit, which will loop you over US 74 and direct you into town
(road name becomes Skyway Drive).
Go to the fifth stoplight (Jefferson Street) and take a right.
Go through the next stoplight. You will be going down hill.
The City Hall Parking Lot is on the right just before you get to the second stoplight (Wachovia Bank will be on your left.)
Our building is the two-story tan building in front of the City Hall Parking Lot.
From the west:
Take US 74 into Monroe.
At the US 601 North intersection (vacant car lot will be on your right), exit to the top of the ramp.
Turn right on Skyway Drive. Go to the fifth stoplight (Jefferson Street) and take a right.
Go through the next stoplight. You will be going down hill.
The City Hall Parking Lot is on the
right just before you get to the second stoplight (Wachovia Bank will be on your left.)
Our building is the two-story tan building in front of the City Hall Parking Lot.
From Charlotte Douglas International Airport:
Take Billy Graham Parkway to I-77 South, at exit 3 take the I-485 loop around the Southeast side of Charlotte to Hwy. 74 East (Charlotte/Monroe exit ).
Take Hwy. 74 East into Monroe.
At the US 601North intersection (vacant car lot will be on your right), exit to the top of the ramp.
Turn right on Skyway Drive.
Go to the fifth stoplight (Jefferson Street) and take a right.
Go through the next stoplight. You will be going down hill.
The City Hall Parking Lot is on the right just before you get to the second stoplight (Wachovia Bank will be on your left.)
Our building is the two-story tan building in front of the City Hall Parking Lot.

Get Directions to Customer Service

The City of Monroe Customer Service building is located at 201 E. Windsor St.

Inquire About Leaf Pickup Services

The City of Monroe Parks and Recreation Department picks leaves up mid October thru February. If you have any questions, you can call 704-282-4651

Look Up Tax Information

     The City of Monroe uses Click2Gov software which provides up-to-date information concerning your tax information.
     Click here to access the Online Tax Billing

Pay my bill by Credit or Debit Card?

     We do offer this service at the Customer Service counter. You can also pay through a third party provider.
     The number to call is 1-844-400-3550.Also, we offer internet pay. You can obtain a pin# through Customer Service for this. Contact City of Monroe Customer Service at 704-282-4511.

Pay my bill over the phone?

     We offer payment through a third party provider. The number to call is 1-844-400-3550.
     Also, we offer internet pay. You can obtain a pin# through Customer Service for this. Contact City of Monroe Customer Service at 704-282-4511.