Coronavirus/COVID-19 City Information and Updates

Please check here daily for updates regarding City of Monroe closings, cancellations, modifications, and other actions in response to the COVID-19 situation. This page will be continually updated as new information is available.

For overall information about COVID-19, including FAQs and Fact/Fiction pages, please visit the Union County website at

This page was last updated April 8, 2020.


mayoral proclamation: state of emergency

Click on this link to read the proclamation.

City Buildings

  • Monroe City Hall is closed to walk-in traffic and will operate through virtual services and appointment only. Information below outlines procedures for accessing various departments and conducting city business at City Hall.

  • The City of Monroe Customer Service Payment Center is closed to walk-in customers. Customer Service staff is available by calling (704) 282-4511 or by email: .  Payment options include using the drive-through window at the Customer Service building during business hours, using the drop box located on the customer parking side of the building (drop box will be checked daily), or making payments at or by calling 1 (844) 400-3550 or 1 (888) 891-6064.  Please note: To encourage social distancing & remote payments, the City of Monroe will temporarily absorb the payment processing fee associated with using cards & eChecks for utility payments only.


  • The Easter Eggstravaganza on April 4 is canceled.

  • The Classic Car Cruise-In on April 10 is canceled.

  • The Art Walk on April 17-18 is canceled.

  • Music on Main on April 23 is canceled.

  • All Dowd Center Theatre events canceled until further notice.

Parks and Recreation

  • The Monroe Aquatics and Fitness Center will be closed through April 25 per N.C .Gov. Roy Cooper's Executive Order 120.  Please click here to read a letter from the MAFC staff regarding credits and the suspension of bank drafts.

  • Monroe recreation centers and community centers will be closed through April 17 including all programming. Staff will be evaluating the situation during this time.

  • The Ellen Fitzgerald Senior Center will be closed through April 17 including all programming. Staff will be evaluating the situation during this time.

  • All outdoor restroom facilities and playgrounds will be closed.

  • All picnic shelters on City property are closed.

  • All common areas in parks, greenways, and golf courses will remain open with social distancing being encouraged.

  • Monroe Country Club golf course has made the following amendments in our efforts to protect both golfers and our staff as we continue on this Covid-19 journey:
    1.  The Pro Shop is closed to to public access.  All payments will be taken via phone as debit or credit cards.  A sign will be posted on the door to the Pro Shop so people can call the Pro Shop and pay with card on-site upon arrival.  
    2.  Individual cart use is encouraged -- one per person.
    3.  Time between tee times is being extended to ensure carts are available for individual use as well as to spread players throughout the course.
    4.  The starter area is roped off to ensure social distancing is achieved.

  • Monroe Country Club golf course outdoor patio area is closed to promote social distancing.


  • Fire Station 4 community room wiill be closed through April 17.  Staff will be evaluating the situation during this time.

Meeting Cancellations

  • City Council meeting for April 7 is canceled. The next regular meeting is scheduled for May 5.

  • Public Safety, General Services, Parks and Recreation, TDA, and Public Enterprise meetings scheduled for March are canceled.

  • Upcoming meetings for Planning Board, Board of Adjustment, and Airport Commission have been canceled.

Solid Waste

  • City solid waste pickup will operate on a regular schedule, but the priority is being placed on household garbage pickup with yard waste and bulky item pickup as a secondary concern.

  • There may be delays with yard waste pickup.  Please click here to read details.


  • There will be no utility disconnects throughout the NC Governor's Emergency Declaration.

Planning and Development

  • The City of Monroe Planning and Development remains in operation and committed to serving residents; however, based on developments related to the spread of COVID-19, our department will operate virtually until further notice starting March 23, 2020.  The Planning and Development Department will continue to serve residents in the various ways listed below:

  • Staff will be available through email or phone.  Calls and emails will be returned in the order that they are received. Questions can be directed to the following divisions:

  • Submittals must be provided digitally.  A drop box will be provided at the City Hall main entrance (300 W. Crowell Street, Monroe, NC 28112), but this is only for use when all possible avenues of digital submittal have been exhausted.  If submittals are dropped off, Maryann Brown, Administrative Assistant, shall be notified at (704) 282-4527 or once they are placed in the drop box.  Submittals shall also contain contact information.  All permit applications are located on the permit center division website provided above.  Permit Center staff can also email all permit applications, mail, or place them in the drop box for pick up.  The department makes no guarantee as to when they will be received by staff or when they can be processed.

  • Inspections (zoning, code enforcement and building standards) will be extremely limited.  All interior inspections except for residential electric HVAC changeout inspections will not be performed until further notice.  Staff may accept live remote (Face Time or Skype for Business) inspections for residential changeout electric HVAC inspections.  As for gas, the subcontractor will be required to certify that it was installed correctly via email, and then the inspection will be conducted at a future date.  On-site inspections shall be clean and clear of all people while the inspection takes place.  On-site inspections will require more time and information than normal.  Please request an inspection through the permit center at (704) 282-4524 or

  • Payments will be accepted by phone via third-party payment company (contact the permit center at (704) 282-4524) or mail (PO Box 69, Monroe, NC 28111- attn: Permit Center) or online at

  • All planning applications are located on the Planning Division website to include ordinances and adopted plans at  Questions can be directed to Doug Britt, Senior Planner, at (704) 282-4568 or Keri Mendler, Planner, at (704) 282-5797.



  • Funeral arrangements and purchases of plots involving the Hillcrest or Suncrest Cemeteries will be by appointment only.  Please contact the Engineering Department Monday through Friday from 8 a.m. to 5 p.m. at (704) 282-4515 or to set up an appointment.

County Information

  • For updates about libraries, Human Services, Veterans Services, Register of Deeds, the Agricultural Center, transportation services, and other Union County services, please visit their website at