Online Bill Pay
Welcome to the City of Monroe Electronic Government page. The City is pleased to present our citizens with this convenient and quick way to access their government.
To establish an electronic account, you will need some information from your most recent bill. If you have any questions, please email customer service or call 704-282-4511.
You may make payments for utility accounts by:
- Calling the toll-free number: 877-386-6730
- Visit Access Utility Accounts and Online Utility Payments
Tax Accounts may be accessed and paid by:
- Calling 877-386-6730
- Visit Access or Pay Tax Accounts
Miscellaneous City Invoices or Charges
- Pay by phone at 877-386-6730. The Customer Account number will be needed.
- Visit Online Miscellaneous Invoice Payments. The Customer Account number and Bill number will be needed.
Note: While precautions have been taken to ensure the safety of credit card transactions, no internet transaction is completely secure. The customer assumes full responsibility for the transaction and no warranty or guarantee is given by the City of Monroe
Upgrade from Citizen Self Service to Tyler Identity Community
The current software for utility billing “Citizen Self Service” has become “Tyler Identity Community.” All new and existing customers will need to create a new Tyler Portico account or log in with one of the Community Access services (Google, Apple, Microsoft, or Facebook).
How-To Guide: Upgrade Your Account to Tyler Identity Community (PDF)