The City of Monroe has received national recognition for achieving exceptional electric reliability in 2022. The recognition comes from the American Public Power Association (APPA), a trade group that represents more than 2,000 not-for-profit, community-owned electric utilities.

APPA helps electric utilities track power outage and restoration data through its subscription-based eReliability Tracker service. Once per year, APPA’s Reliability Team compares this data to national statistics tracked by the U.S. Energy Information Administration for all types of electric utilities.

“We are proud to receive this recognition. It is a testament to the hard work of all our staff to ensure that we provide energy to our community,” Rob Miller, Director of Energy Services, said. 

The City of Monroe serves 11,825 customers with an average response time of 22.2 minutes. As a public power community, the City of Monroe is accountable directly to our community and fellow neighbors.

“This award represents the City’s commitment to providing safe, reliable and affordable power to our customers. Our staff provides excellent customer service, and our customers can depend on us to keep the lights on around the clock,” Eric Howell, Electric System Manager, said.

The City’s electric system consists of 25 field employees, eight substations, and 304 miles of power lines. The City is committed to protecting the natural environment by providing sustainable energy to its electric customers with only 1.14% of energy generation coming from fossil fuels.

For more information on the City of Monroe’s electric system and its commitment to reliability, visit monroenc.org.

For more information on the APPA, visit publicpower.org/reliability.