The City of Monroe announced today that beginning on March 8, the Electric Division will be conducting residential and commercial telephone surveys as part of a long-term planning study. The purpose of the survey is to measure opinions of residents and business owners regarding the electric service received from the City of Monroe as well as communication preferences and perceptions of new strategic initiatives.
“We sincerely value our customers and want to ensure their feedback and preferences are factored into our long-term planning,” said David Lucore, Director of Energy Services. “This survey will be vital in helping us understand customer concerns and priorities, and will help guide us in making decisions that best reflect the goals and needs of our customers.”
GreatBlue Research, Inc., a professional market research firm located in Glastonbury, CT, will conduct the survey on the City’s behalf. A random sample of City of Monroe electric residential and business customers will be called and the name of the firm (“GreatBlue”) will show up on the caller ID if customers have that technology available at their home or business. If customers do not have caller ID technology, the phone number that will appear will be (860) 740-4000 or a variation of it.
As required by the Code of Ethics of the National Council on Public Polls and the United States Privacy Act of 1974, GreatBlue Research Inc. maintains the anonymity of respondents to surveys the firm conducts. No information will be released that might, in any way, reveal the identity of the respondent to the City of Monroe. If customers have any questions about the survey, please contact GreatBlue Research, Inc. at (860) 740-4000 or City of Monroe Energy Services at (704) 282-4600 or visit the City of Monroe website at www.monroenc.org/Departments/Energy-Services/Energy-Services-Electric.