All non-emergency City of Monroe offices are currently closed due to winter weather and will remain closed until further notice. This article will be updated as conditions change and additional information becomes available.
Public safety operations
Monroe Police and Monroe Fire continue to operate throughout the winter weather event. Residents should be aware that worsening road conditions may impact response times.
- Emergencies: Call 9-1-1
- Non-emergency assistance:
- Monroe Police Department: 704-282-4700
- Union County Sheriff’s Office: 704-289-1591
Residents are encouraged to limit travel, use caution if driving is necessary, and continue monitoring official updates.
Reporting issues within the City of Monroe
To report snow blockages, ice buildup, downed limbs, or other non-emergency issues, submit a Public Issue Report online:
https://weblink.monroenc.org/Forms/publicissue
Information for Monroe Utilities customers
Residents experiencing utility-related issues should use the resources below:
- Electric outage map: https://tinyurl.com/MonroeElectricOutageMap
- Water leaks, sewer blockages, or hydrant tampering: 704-282-4601
- Natural gas emergencies: 704-282-4600
Warming shelter and shelter resources
With overnight temperatures expected to fall well below freezing, the City is sharing available shelter resources for anyone in need of a warm place to stay.
At this time, individuals without shelter may go to the Union County Community Shelter, which has a warming shelter open and has had capacity available on recent nights. The shelter is expected to remain open until overnight wind chill temperatures rise above 32 degrees.
Union County Community Shelter
160 Meadow Street, Monroe, NC 28110
Phone: 704-289-5300
In the event of sustained freezing temperatures and widespread power outages, additional emergency shelters may be opened by Union County and partner organizations, including the American Red Cross.
Residents are encouraged to download the Red Cross Emergency App for shelter locations and emergency updates:
https://www.redcross.org/apps
Staying informed
Updates regarding City operations, closures, and safety information will continue to be posted to this article and shared through official channels.
- City of Monroe Alerts: https://www.monroenc.org/List.aspx
- Union County Emergency Updates: https://www.facebook.com/UnionCountyNC
- State winter weather resources: https://www.readync.gov/winter-weather
For winter safety tips, outage reporting, and additional local resources, visit the City’s Winter Weather Preparedness page:
https://monroenc.org/649/Winter-Weather-Preparedness