Energy Services
Mission
The City of Monroe Energy Services Department is committed to being the electric and natural gas supplier of choice for the citizens of Monroe and Union County.
About Us
Our department consists of two divisions: Electric and Natural Gas. Electric services have been provided to the citizens of Monroe since 1900, and natural gas services to Monroe citizens and Union County began in 1957.
We are dedicated to the distribution of electric and natural gas utility services to the City and its residents and to the restoration of those services in the event of service disruption or emergency.
Being a premier customer-owned and -financed energy supplier, our goals are to provide high-quality, safe, responsible, and reliable energy services that meet the individual needs of each valued customer.
Throughout the years and today, our promise to you remains: We will provide a cost-effective, courteous, and customer-oriented operation that will continually enhance the quality of life for our friendly hometown community.
The "Move over Law" (PDF) protects the safety of utility employees. Slow down when you see stopped utility vehicles - it's the law.
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Energy Services
Phone: 704-282-4600
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Customer Service/Billing
Physical Address
201 E Windsor Street
Monroe, NC 28112
Phone: 704-282-4511
Utility payments may be made by calling 1-877-386-6730 or online at the following link: Online Utility Payments
- Whom do I call if I smell gas?
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The City Of Monroe Natural Gas Department can be contacted at 704-282-4600. If the smell of natural gas is strong, call 911.
- Why does the City of Monroe trim trees along power lines?
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Trees enhance the beauty of our neighborhoods, add value to properties, and provide cool shade during the summer months. However, trees growing too close to overhead power lines can threaten your safety and cause power outages, especially during high winds and ice storms.
- Whom do I call to get underground lines marked?
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State law requires excavators to call the North Carolina One Call Center (NC One Call) at 811 before beginning any excavation work. This is a free service. When an excavator locate request is received by NC One Call, utilities have three working days from 11:59 of the next business day to mark their underground facilities.